ProGuard Machine Service + Solutions | Stone and Metal Fabrication Equipment Customer Service

Machine Uptime Solutions


Park’s ProGUARD™ Solutions encompass a variety of training, maintenance, and parts programs that you can select. These additional services will reduce your risk of downtime and ensure your machine is running optimally.


“At Park Industries®, we are focused on providing you Peace of Mind in your investment. We want you to know that you are “backed” by an industry leader – a leader in providing the best customer service, and training available in the metals industry.

With ProGUARD™, you can receive additional protection beyond what you receive with your machine to ensure optimal machine performance and uptime.

We want to be your trusted advisor. It is our quest to provide you exceptional customer experience and care.”

Joan Schatz, CEO, & Mike Schlough, President, of Park Industries®


Customer Service and Phone Support | Park Industries ProGuard Solutions


Outstanding customer service is Park Industries® legacy. As such, a Park machine is the lowest risk solution. We can be contacted 24/7 – that’s right! Doesn’t that give you Peace of Mind?

CNC Plasma Machine Training for Metal Fabrication


When you purchase a KANO HD system from Park Industries®, you will receive training from both Hypertherm® and Park Industries®, to master your machine skills and maximize productivity.

Parts and Kits | Park Industries ProGuard Solutions

Parts & Kits

Park Industries® knows you can’t afford to wait around for the part you need, which is why we get it to you fast and help you plan ahead. Learn about our parts programs.

Maintenance t | Park Industries ProGuard Solutions

Maintenance Programs

Machine maintenance is critically important. Park Industries® offers a variety of maintenance programs to keep your machines running smoothly, resulting in years of production.

CNC Plasma Machine Installation |  Install and Field Service for Metal Fabrication Machinery

Installation & Field Service

Expert, trained technicians are available for new machine installations and field service support. Park techs are available to ensure your machine is running optimally and making you money.


24/7 Customer Service

Don't risk costly downtime. We provide timely customer service with our skilled customer service representatives who are experts in troubleshooting and solving any issues you may experience.

Parts Guarantee

As part of our belief in maximum uptime, you won't need to wait around on a part from us with $9 million worth of parts inventory. Ask about Park's "Next Day or No Pay" parts guarantee program.

Field Service Technicians

Use one of Park's factory-trained technicians to avoid costly downtime. They are available for immediate dispatch to your shop, are highly skilled, and can also be utilized to perform Preventive Maintenance.

Expert Installation

Timely, knowledgeable, and friendly, our expert installation team understands the importance of getting your new investment set up properly and are with you every detailed step of the process.


For urgent or immediate service, please call our 24/7 customer service at 800-785-3391.

Otherwise, please use this form to request service, field service, parts, or ask us a question. Our fast, friendly team of service technicians are here for you and your machine.


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