Park Industries® Response to COVID-19.

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ProGuard Machine Service + Solutions | Stone and Metal Fabrication Equipment Customer Service

Leading Customer Service & Machine Uptime Solutions

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WHAT IS ProGUARD™?

ProGUARD™ Solutions, from Park Industries®, encompasses a variety of Park’s service, training, and maintenance programs that you can select to reduce your risk of downtime and ensure your machine is running optimally.

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OUR COMMITMENT TO MACHINE UPTIME.

“At Park Industries®, we are laser focused on providing you Peace of Mind in your investment. We are known for providing the best service, support, and training available in the market.

With Park’s robust ProGUARD™ Solution offerings, you can receive additional protection beyond what you receive with your machine to ensure optimal machine performance, uptime, and longevity.

We are your trusted advisor and it is our quest to provide you exceptional customer care!”

Joan Schatz & Mike Schlough
Co-Presidents of Park Industries®

IT’s ALL ABOUT PEACE OF MIND.

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CUSTOMER Support

Outstanding customer service is Park Industries® legacy, pride and number 1 focus making our machinery the lowest risk solution. We offer Peace of Mind with our legendary service.

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MACHINE TRAINING

Utilize the different forms of training Park Industries® offers to master machine skills and maximize productivity. Explore a variety of different options and sign up for machine training.

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Service & Training GUIDES

Step-by-step, how-to guides created by Park Industries® service and training techs, available at your fingertips. Browse from a variety of helpful videos, procedures, and docs for your machine.

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Parts & Kits

Park Industries® knows you can’t afford to wait around for the part you need, which is why we get it to you fast and help you plan ahead. Learn about our parts programs.

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Maintenance Programs

Machine maintenance is critically important. That’s exactly why Park Industries® offers programs to keep your machines running smoothly, resulting in years of production. View maintenance programs.

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Installation & Field Service

Expert Park Industries® technicians are available for new machine installations and field service support. Learn about our installation process and field service opportunities.

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Legendary
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Service & Training Guides

24/7 Customer Service

Don't risk costly downtime. We provide timely customer service with our skilled customer service representatives who are experts in troubleshooting and solving any issues you may experience.

Parts Guarantee

As part of our belief in maximum uptime, you won't need to wait around on a part from us. We have over a half-million unique parts in inventory. Ask about Park's "Next Day or No Pay" parts guarantee program.

Field Service Technicians

Use one of Park's factory-trained technicians to avoid costly downtime. They are available for immediate dispatch to your shop, are highly skilled, and can also be utilized to perform Preventive Maintenance.

Expert Installation

Timely, knowledgeable, and friendly, our expert installation team understands the importance of getting your new investment set up properly and are with you every detailed step of the process.

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Contact SERVICE

For urgent or immediate service, please call our 24/7 customer service at 800-785-3391.

Otherwise, please use this form to request service, field service, parts, or ask us a question. Our fast, friendly team of service technicians are here for you and your machine.

800-785-3391

When I am cutting 30 slabs a day, I cannot afford for my machines to be down…it’d be a huge cost for my business. What separates Park Industries® from the rest, is they make sure my machinery will not stay down. Their customer service is great and I can get a part here by 10am the next morning 99.9% of the time.

Jason Borden

Chivino Surfaces

Park Industries® service has been incredible. Parts are always next day. Their support team has fixed any issue we’ve had within minutes over the phone or by hopping onto our machine remotely if needed. Our prior machines from other manufacturers would never call us back, they’d just leave us hanging. One machine for example, is still sitting outside. We never used it once. No Bueno.

Rocky Almaya Jr.

Imperial Marble of Texas

We’ve been so impressed with Park Industries Customer Service that we’ve based our customer service model on what we’ve witnessed from Park Industries.

Noel Houze

Preferred Surfaces

Of all the companies we deal with in the stone industry, Park Industries’ service and support get an A+.

Henk Mathee

MultiStone Enterprises

Park’s customer service is outstanding. Park industries sells their service hard, and they stand behind every word of it.

Roger Atherton

Counter Effects

Park Industries® has proven that it’s employees have excellent communication skills and a great attitude when providing support.

Eddie Greene

Valley Bluestone

The service and accountability of Park Industries® after the sale is one the biggest reasons that we continue to partner with our trusted machine manufacturer. Park makes us feel peace of mind – 100%.

Rob & Julie Foley

Sierra Stone Fabrication

Park Industries has the best in support and service. That’s why we bought from them.

Joe Kim

A2Z Granite & Tile