Legendary Customer Service and Support
While Park equipment is durable and built for peak functionality, it's our people that truly deliver. We strive to support each customer in a way that makes them as productive as possible. Combining our machine durability with our service system makes Park Industries machines the lowest risk, highest reward solutions on the market.
Performance - meeting or exceeding expectations in customer service at every interaction.
24/7 Customer Service
Don't risk costly downtime. We provide timely customer service with our skilled customer service representatives who are experts in troubleshooting and solving any issues you may experience. And, they’re available 24/7* to talk you through any issues whenever you need help.
Expert Installation
Timely, knowledgeable, and friendly, our expert installation team understands the importance of getting your new investment set up properly. They will not leave your shop without making certain you are prepared to succeed.
Parts Guarantee
As part of our belief in maximum uptime, you won't need to wait around on a part from us. We have over a half-million unique parts in inventory. and offer a guaranteed next-day or no-pay parts policy to keep your machines running and your business making money.
Field Service Technicians
Use one of Park's factory-trained technicians to avoid costly downtime. They are available for immediate dispatch to your shop, are highly skilled, and can also be utilized to perform Preventive Maintenance.
Commitment to Service Excellence
Our quest is to support you and provide maximum uptime for your machines.
Associates in Service Roles
22%, or 60, of our nearly 300 associates are in customer service or support roles.
Customer Service Availabilty
24/7 customer service is a cornerstone of our commitment to service excellence.
Parts in Stock
500,000+ unique machine parts are in inventory, to minimize costly downtime.
“Park Industries has proven that it’s employees have excellent communication skills.”
Eddie Greene
Valley Bluestone
Park’s customer service is outstanding. Park industries sells their service hard, and they stand behind every word of it.
Roger Atherton
Counter Effects
Park Industries is the best in support and service. That’s why we bought from them.
Joe Kim
A2Z Granite & Tile
Of all the companies we deal with in the stone industry, Park Industries' service and support get an A+"
Henk Mathee
MultiStone Enterprises
Of all the companies we deal with in the equipment and tooling portion of our business, Park Industries response and service are the very best."
Grant Layman
Spraggins Fabrication and Supply
We've been so impressed with Park Industries Customer Service that we've based our customer service model on what we've witnessed from Park Industries."
Noel Houze
Preferred Surfaces
Quality does not cost, it PAYS!"
Tony DiNorica, JR
Naples Stoneworks