ProGuard Machine Service + Solutions | Stone and Metal Fabrication Equipment Customer Service

Machine Uptime Solutions

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WHAT IS ProGUARD™?

ProGUARD™ Solutions, from Park Industries®, encompasses a variety of Park’s service, training, and maintenance programs that you can select to reduce your risk of downtime and ensure your machine is running optimally.

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OUR COMMITMENT TO MACHINE UPTIME.

“At Park Industries®, we are laser focused on providing you Peace of Mind in your investment. We are known for providing the best service, support, and training available in the market.

With Park’s robust ProGUARD™ Solution offerings, you can receive additional protection beyond what you receive with your machine to ensure optimal machine performance, uptime, and longevity.

We are your trusted advisor and it is our quest to provide you exceptional customer care!”

Joan Schatz, CEO of Park Industries®

IT’s ALL ABOUT PEACE OF MIND.

Customer Service and Phone Support | Park Industries ProGuard Solutions

CUSTOMER Service

Outstanding customer service is Park Industries® legacy, pride and number 1 focus making our machinery the lowest risk solution. We offer Peace of Mind with our legendary service.

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Machine & Software Training | Park Industries ProGuard Solutions

Machine TRAINING

Utilize the different forms of training Park Industries® offers to master machine skills and maximize productivity. Explore a variety of different options and sign up for machine training.

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Online Training & Service Guides | Park Industries ProGuard Solutions

Online Guides

Step-by-step, how-to guides created by Park Industries® service and training techs, available at your fingertips. Browse from a variety of helpful videos, procedures, and docs for your machine.

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Parts and Kits | Park Industries ProGuard Solutions

Parts & Kits

Park Industries® knows you can’t afford to wait around for the part you need, which is why we get it to you fast and help you plan ahead.

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Maintenance | Park Industries ProGuard Solutions

Maintenance PROGRAMS

Machine maintenance is critically important. That’s exactly why Park Industries® offers programs to keep your machines running smoothly, resulting in years of production.

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Machine Installation | Park Industries ProGuard Solutions

Service Technicians

Expert, trained technicians are available for new machine installations and field service support. Park techs are available to ensure your machine is running optimally and making you money.

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Legendary
Service

24/7 Customer Service

Don't risk costly downtime. We provide timely customer service with our skilled customer service representatives who are experts in troubleshooting and solving any issues you may experience.

Parts Guarantee

As part of our belief in maximum uptime, you won't need to wait around on a part from us with $9 million worth of parts inventory. Ask about Park's "Next Day or No Pay" parts guarantee program.

Field Service Technicians

Use one of Park's factory-trained technicians to avoid costly downtime. They are available for immediate dispatch to your shop, are highly skilled, and can also be utilized to perform Preventive Maintenance.

Expert Installation

Timely, knowledgeable, and friendly, our expert installation team understands the importance of getting your new investment set up properly and are with you every detailed step of the process.

Calling All Park Customers

Join our Customer Facebook Group!
Where Park Industries® customers and operators can connect, network, and grow.

The place to discuss, share knowledge, and ask questions on best tips and tricks of Park Industries® machinery, software, and anything else related to stone fabrication.

*Exclusive to current Park Industries® customers only*

Park Industries® Stone Fabricators

Contact SERVICE

For urgent or immediate service, please call our 24/7 customer service at 800-785-3391.

Otherwise, please use this form to request service, field service, parts, or ask us a question. Our fast, friendly team of service technicians are here for you and your machine.

800-785-3391

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We had a breakdown on a saw at work that required a specialty part from the parent company. A phone call and diagnosis to Park Industries and our 15 year old saw had a part shipped overnight to my doorstep FedEx RED. It was back up and operational over the weekend; ready to go Monday morning.
Not a lot of companies can claim to have the customer service Park does.

Chris Spangler

Susquehanna Marble & Granite

Park Industries® has a team that is very hands-on, personable, and ready to assist. The team at Park truly wants to help our company succeed and after feeling that with every interaction throughout the entire process, we know we made the right choice in choosing to partner with Park.

Dave Standerfer

Standerfer Stoneworks

The support and customer service Park provides speaks volumes. We value the strong local support and our USA-made machines.

Ryan Sjostrom

Rino's Tile & Stone

Park Industries® stands behind their machines. I appreciate their reliability and customer service. From beginning to end – the whole process of partnering with Park and bettering my shop has been great.

Ryan Sjostrom

Rino's Tile & Stone

Everyone who I’ve talked to with Park Industries® equipment raves about Park. We wanted American made equipment with a service team that will pick up the phone when we call. And that is definitely Park.

Dave Standerfer

Standerfer Stoneworks

Service is the main benefit of Park Industries®. They are amazing with service. Anytime you call them, even on the weekends, you will have someone there to help you. When you buy machinery like this, make sure you have a company like Park to support you. That means your investment is protected and your money is safe.

Emad Dawood

State Stone Work Inc.

Park Industries® service is incredible. They are always there to help you and keep you running. They always go the extra mile to making me happy. It just makes you feel confident in your equipment and like you can sleep at night…Peace of Mind.

Paul Volpe

East Coast Countertops

We’ve experienced really great service from a really great company [Park Industries®]. I’ve never dealt with a company or manufacturer like Park with such great technical support!

Gregorio Aragon

Topline Counter LLC

We really rely on the customer service that we receive from Park Industries®. We can get a hold of someone immediately. Parts are overnighted. We’ve got someone who’s got our back.

Philip Kern

Old World Tile & Granite

When I am cutting 30 slabs a day, I cannot afford for my machines to be down…it’d be a huge cost for my business. What separates Park Industries® from the rest, is they make sure my machinery will not stay down. Their customer service is great and I can get a part here by 10am the next morning 99.9% of the time.

Jason Borden

Chivino Surfaces

Park Industries® service has been incredible. Parts are always next day. Their support team has fixed any issue we’ve had within minutes over the phone or by hopping onto our machine remotely if needed. Our prior machines from other manufacturers would never call us back, they’d just leave us hanging. One machine for example, is still sitting outside. We never used it once. No Bueno.

Rocky Almaya Jr.

Imperial Marble of Texas

Of all the companies we deal with in the stone industry, Park Industries’ service and support get an A+.

Henk Mathee

MultiStone Enterprises

Park’s customer service is outstanding. Park industries sells their service hard, and they stand behind every word of it.

Roger Atherton

Counter Effects

Park Industries® has proven that it’s employees have excellent communication skills and a great attitude when providing support.

Eddie Greene

Valley Bluestone

The service and accountability of Park Industries® after the sale is one the biggest reasons that we continue to partner with our trusted machine manufacturer. Park makes us feel peace of mind – 100%.

Rob & Julie Foley

Sierra Stone Fabrication

Park Industries has the best in support and service. That’s why we bought from them.

Joe Kim

A2Z Granite & Tile

The machine installer provided loads of technical advice and took his time answering any questions we had. He shared tips on things I never would have thought of! We are thankful for how willing each person from Park is willing to work with us, from beginning to end.

Dave Standerfer

Standerfer Stoneworks