UNMATCHED CUSTOMER SUPPORT

From 24/7 Service to Next Day or No Pay Parts

Legendary Customer Service & Support

While Park equipment is durable and built for peak functionality, it’s our people that truly deliver. We strive to support each customer in a way that makes them as productive as possible. Combining our machine durability with our service system makes Park Industries machines the lowest risk, highest reward solutions on the market.

Service Statistics

  • 60+ Associates in Service Roles.
  • Each Support Tech has an Average of 11.8 Years of Phone Support Experience.
  • 99% Case Resolve Rate without a Site Visit.
  • 24 Hour Tech Dispatch Available.

Fabricator Case Studies

Terra Stoneworks (VA)
“Having Park in our back pocket is vital to our business.”

DTK Stone Works (IL)
“Park Industries’ customer service is unparalleled.”

24/7 Customer Service

Don’t risk costly downtime. We provide timely customer service with our skilled customer service representatives who are experts in troubleshooting and solving any issues you may experience. And, they’re available 24/7* to talk you through any issues whenever you need help.

Customer Service Hotline

For urgent or immediate service, please call our customer service at 800-785-3391.

During regular business hours, you can also contact Park Industries® Customer Service at customerservice@parkindustries.com.

Software Maintenance

Order your Software Maintenance Plan directly from Park Industries®! Receive the last updates and unlimited technical support for your software programs to ensure your machine is running as efficiently as possible.

Remote Connectivity

Download and run TeamViewerQS.exe for remote connectivity.

How To Service Guides & Videos

Parts Guarantee

As part of our belief in maximum uptime, you won’t need to wait around on a part from us. We have over a half-million unique parts in inventory and offer a guaranteed next-day or no-pay parts policy to keep your machines running and your business making money.

500,000+ Parts in Stock

500,000+ unique machine parts are in our inventory and under our control which means you won’t have to wait around for a part.

Next Day or No Pay

If replacement part are required to keep your machine operational, we guarantee they’ll be there the next day, or you don’t pay.

Spare u0026amp; Consumable Parts

Stock up on commonly used spare and consumable parts for your machine to ensure optimal uptime and reduce the risk of downtime.

Expert Installation

Timely, knowledgeable, and friendly, our expert installation team understands the importance of getting your new investment set up properly. They will not leave your shop without making certain you are prepared to succeed.

How it Works

Our installation team makes sure that your new machine is efficiently installed to proper specification and tolerances so you can enjoy its maximum performance and start production right away.

The install process begins with a complimentary pre-installation consultation including a preparation manual and phone consultation. An installation coordinator will help you prepare your site for delivery in order to eliminate errors and prevent delays during installation.

When your workspace is ready, a skilled installer will position your machine quickly, accurately, and on schedule so your operators start production as soon as possible. We provide complete installation and maintenance documents, precise layout drawings, and complete electrical schematics.

Installation Process
Need to Relocate a Machine?

Park industries® can help you install a used machine or relocate a current machine. A certified installation technician can be available to help you make your shop flow more efficient.

Timely
Friendly
Knowledgeable

Field Service Technicians

6 Full Time Field Service Techs with over 63 years of combined experience are here for all your needs. From machine repairs, maintenance/operations training, electrical/mechanical support to machine relocation, Park Industries field service technicians are available 24/7.

Preventive Maintenance

Establishing a maintenance focused culture is the first step in maximizing machine uptime. Use one of Park’s factory-trained technicians to avoid costly downtime. They are available for immediate dispatch to your shop, are highly skilled, and can also be utilized to perform Preventive Maintenance.

Preventive Maintenance

Not performing preventive maintenance is the most expensive option of them all!

Avoid costly downtime, maintain factory warranties, and maximize the life of your equipment with regular machine inspection and maintenance. Our factory-trained technicians will:
– Conduct a thorough inspection on all your Park Industries® equipment.
– Pinpoint areas of potential problems.
– Provide a health history of all your Park Industries® machines.
– Train personnel on proper maintenance.

Advanced Maintenance Clinic™ Classes

Attend an Advanced Maintenance Clinic™ to learn advanced machine maintenance techniques to improve machine life and reduce downtime.

Contact SERVICE

For urgent or immediate service, please call our 24/7 customer service at 800-785-3391.

Otherwise, please use this form to request service, field service, parts, or ask us a question. Our fast, friendly team of service technicians are here for you and your machine.

800-785-3391

We’ve been so impressed with Park Industries Customer Service that we’ve based our customer service model on what we’ve witnessed from Park Industries.

Noel Houze

Preferred Surfaces

Of all the companies we deal with in the stone industry, Park Industries’ service and support get an A+.

Henk Mathee

MultiStone Enterprises

Park’s customer service is outstanding. Park industries sells their service hard, and they stand behind every word of it.

Roger Atherton

Counter Effects

Park Industries® has proven that it’s employees have excellent communication skills and a great attitude when providing support.

Eddie Greene

Valley Bluestone

The service and accountability of Park Industries® after the sale is one the biggest reasons that we continue to partner with our trusted machine manufacturer. Park makes us feel peace of mind – 100%.

Rob & Julie Foley

Sierra Stone Fabrication

Park Industries has the best in support and service. That’s why we bought from them.

Joe Kim

A2Z Granite & Tile