Parts, Consumables, & Spare Kits
Park Industries® proudly boasts over half a million parts in inventory and a next-day or no-pay policy to minimize machine downtime.
AS PART OF PARK’S
Stop Waiting around For Parts.
Over half a million unique parts stocked and ready to ship at a moment’s notice.
Next Day or No Pay
Don’t wait for the part you need now, it’s either at your facility by the next day or it’s on us.
*Some exclusions may apply.
Park Industries® is committed to keeping your machine running and reducing downtime.
Cost of Not Stocking Parts
Understanding your machine’s maintenance and parts needs for optimal uptime are critical to reducing the risk of machine downtime. Too often, expedited shipping charges for a needed part cost as much as the part itself.
The example adjacent, is a common scenario that highlights the excessive costs incurred by not having consumable parts on hand. The cost to expedite the part + the cost of downtime incurred is excessive, especially when it can be avoided by stocking the necessary parts and planning ahead.
|PROACTIVE Approach||REACTIVE Approach|
|Diamond Orifice Cost||$425||$425|
|Downtime||10 Minutes to Replace||7 Hours Overnight Shipping + Replacement Time|
|Downtime Costs @ $1,500/hour||$250||$10,500|
Invest in Parts Inventory – Kits Available!
The objective of stocking parts on hand is to ensure timely (immediate) availability of a downtime part in the event of a failure. With parts, it’s all about having the right part, in the right place, at the right time to avoid downtime.
Park Industries® engineers, trainers, and customer service representatives have identified parts kits to ensure you have what you need.
By supporting a good parts management plan, you will increase your productivity, reduced costly, unplanned downtime, and most importantly, reduce your operational costs.
Inquire about the variety of Consumable, Spare, and Maintenance Parts kits for your machine(s).
For urgent or immediate service, please call our 24/7 customer service at 800-785-3391.
Otherwise, please use this form to request service, field service, parts, or ask us a question. Our fast, friendly team of service technicians are here for you and your machine.
We really rely on the customer service that we receive from Park Industries®. We can get a hold of someone immediately. Parts are overnighted. We’ve got someone who’s got our back.
Old World Tile & Granite
When I am cutting 30 slabs a day, I cannot afford for my machines to be down…it’d be a huge cost for my business. What separates Park Industries® from the rest, is they make sure my machinery will not stay down. Their customer service is great and I can get a part here by 10am the next morning 99.9% of the time.
Park Industries® service has been incredible. Parts are always next day. Their support team has fixed any issue we’ve had within minutes over the phone or by hopping onto our machine remotely if needed. Our prior machines from other manufacturers would never call us back, they’d just leave us hanging. One machine for example, is still sitting outside. We never used it once. No Bueno.
Rocky Almaya Jr.
Imperial Marble of Texas
We’ve been so impressed with Park Industries Customer Service that we’ve based our customer service model on what we’ve witnessed from Park Industries.
Of all the companies we deal with in the stone industry, Park Industries’ service and support get an A+.
Park’s customer service is outstanding. Park industries sells their service hard, and they stand behind every word of it.
Park Industries® has proven that it’s employees have excellent communication skills and a great attitude when providing support.
The service and accountability of Park Industries® after the sale is one the biggest reasons that we continue to partner with our trusted machine manufacturer. Park makes us feel peace of mind – 100%.
Rob & Julie Foley
Sierra Stone Fabrication
Park Industries has the best in support and service. That’s why we bought from them.
A2Z Granite & Tile