The operations at Park Industries® do not shut down. The customer service team is available to support fabricators 24 hours a day, seven days a week. If a customer’s machine is down, they will have a real person available to walk them through the issue and solve it. There is no need for customers to worry about the length of downtime, because Park Industries® understands the dire impact of a machine at a standstill. It is our promise to you, to have your machine in full operation as quickly as possible.
Park Industries® stocks over 500,000 parts in inventory to ensure that our customers are up and running as soon as we can get a part shipped to them. The goal is for our customers to experience the least amount of downtime possible.
Park provides a “next day or no pay” program. If you need a part, we will get that part to your shop by the next day. If the part arrives any later than that, you will not have to pay. This parts guarantee is a direct reflection of our promise to help our customers succeed.
Downtime has the ability to render a fabrication shop useless. We understand that and will do everything in our power to keep your machines running and your business thriving.